Social Media Management

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New Tools in Customer Engagement, Contact Center Systems, Social Media Management, SMS Marketing, List Development, Lead Generation, App Marketplaces, Advertising, Enterprise Data Management, and Content Creation

New Products CUSTOMER ENGAGEMENT: Synup announced the launch of Messenger, a multi-location customer communication solution that allows customers to get a consolidated view to manage, and respond to multi-location messages at scale. […]

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New Tools in Customer Engagement, Virtual Events, Social Media Management, and Contact Center Systems

New Products CUSTOMER ENGAGEMENT: Medallia announced the launch of the integrated Medallia Digital Suite, a platform that combines actionable user feedback metrics with complete behavioral data to help organizations understand and optimize […]

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