contact center

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New Tools in Customer Engagement, Virtual Events, Social Media Management, and Contact Center Systems

New Products CUSTOMER ENGAGEMENT: Medallia announced the launch of the integrated Medallia Digital Suite, a platform that combines actionable user feedback metrics with complete behavioral data to help organizations understand and optimize […]

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New Tools in Advertising, CDP, Video Creation, Contact Center Systems, and Customer Service

New Products ADVERTISING: Permission.io announced the development of Permission Ads, a demand side platform that offers advertisers a new way to run consent-based ad campaigns by offering consumers cryptocurrency rewards in the […]

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New Tools in Contact Center Systems, Video Creation, Podcasting, and Productivity

New Products CONTACT CENTER: Kore.ai launched SmartAssist, an end-to-end AI-native Contact Center as-a-Service that accurately responds to the most sophisticated conversations across voice or digital channels, and automatically escalates conversations to live […]

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New Tools for Call Centers

New Products SEARCH BiQ launched Content Intelligence, a tool helping marketers produce highly-optimized content.  CMS Sitecore Experience Edge was launched as a headless CMS enabling marketers to publish content to any device or channel, from watches […]

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