New Tools in Contact Center Systems, Identity Resolution & Registration, and Advertising

What's New

New Products

  • CONTACT CENTER: Nextiva unveiled a communications and productivity workhub that enables individuals and teams to manage all conversations from a single place, boosting their productivity and customer engagement.
  • IDENTITY: Persona launched Dynamic Flow, the first risk response and verification engine that customizes the identity verification process in real time for each user and use case.
  • ADVERTISING: Raydiant announced the launch of RaydiantTV, a new app that allows businesses to broadcast semi-live content to multiple television screens and personalize their own advertising space.

Product Updates

  • CUSTOMER ENGAGEMENT: Helpmonks announced the latest iteration of its flagship product that combines shared inbox, live chat, CRM, and Email Marketing, making work easier and faster.
  • EDM: InfoSum announced Platform Sigma, the next evolution of their platform with enhancements that provide organizations with the safest, most secure, and most interoperable infrastructure to build and manage their own data clean rooms.
  • WEB DEVELOPMENT: Squarespace announced a next generation drag-and-drop website editor available on Squarespace 7.1 called Fluid Engine, which provides a truly customizable, fast, and easy website design experience for desktop and mobile.
  • ADVERTISING: Polar changed its name to Nova and also launched CTV and other new video formats to now be able to convert any video on social media into a VAST-enabled ad to run online or on CTV.
  • PRODUCTIVITY: RingCentral announced new feature enhancements for RingCentral Rooms that will enable interactive experiences for customers in hybrid work environments, including a digital whiteboard.
  • EMAIL: MailerLite launched a new mobile app that combines their email marketing platform and website builder tools into one.
  • PRODUCTIVITY: Airtable announced various new features that provide more support for your growing team, new filtering options, and a fresh UI redesign.
  • EVENTS: ARInsights announced Event Manager Scheduling Assistant, an enhancement to its popular Event Manager solution that makes coordinating analyst meetings during large company events or dedicated “analyst day” events even easier.
  • UX: UserTesting announced new test templates for their Human Insight Platform that help digital product teams learn from customers faster and earlier in the process with human insight, ultimately de-risking decisions without slowing them down.
  • ML: Expert.ai announced new features have been added to its natural language platform, enabling applications to be put into production faster, with the highest accuracy possible and at scale.
  • CONTENT CREATION: Visme announced their latest feature, Dynamic Fields, allowing users to autofill data into their Visme projects, ensuring ease of use and accuracy in presentations, proposals, reports, and other docs.
  • ANALYTICS: Contify introduced a new “Global Newsfeed” feature in its platform that allows users to access all of the content aggregated by Contify using its proprietary crawling infrastructure, from over 500,000 sources.
  • CONTENT CREATION: Marq, previously known as Lucidpress, launched its new brand along with notable updates to its platform that make delivering relevant content even easier.
  • MOps: BrandMaker announced that it has renamed the company to Uptempo, officially unifying the merger of BrandMakerAllocadia, and Hive9 under a single brand, helping to radically transform how its customers plan, predict, invest, execute, and improve marketing.
  • PRODUCTIVITY: Wrike announced the release of Custom Item Types, a unique core platform capability that enables users to create their own work item types tailored to their team’s specific culture and style.

Acquisitions

  • eCOMMERCE: Basis Vectors announced that it has acquired CommerceV3, the full service cloud platform for high volume digital commerce.
  • SALES OPS: Concentrix announced it has closed its acquisition of ServiceSource, the global market leader in B2B digital sales, positioning Concentrix for greater expertise in B2B sales capabilities on a global scale.
  • CONSULTING: Accenture has acquired Solvera Solutions, a cloud consulting company focused on ServiceNow, Microsoft and SAP applications.
  • CONTACT CENTER: Infobip has completed its acquisition of VoIP provider Peerless Network and now offers their client’s access to its communications platform-as-a-service platform.
  • CONTENT MARKETING: FMG announced its acquisition of Vestorly, a company specializing in AI-driven content curation for wealth management firms, expanding FMG’s AI capabilities to improve marketing opportunities for modern financial professionals.

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