New Tools in Email Platforms, Conversational Marketing, Customer Service, and Business Management

What's New

New Products

  • EMAIL: Jeeng announced the launch of Jeeng Email, the fully automated, personalized email content delivery platform that helps publishers match the right content to the right subscriber.
  • CONVERSATIONAL: ZeroShotBot announced the launch of a new disruptive conversational AI technology that allows businesses to build, deploy and maintain a chatbot rapidly and cost-effectively, without coding.
  • CUSTOMER SERVICE: Yellow.ai announced the launch of INBOX, a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels.
  • BUSINESS MANAGEMENT: Fiverr announced Fiverr Workspace, a complete suite of back office tools to support freelancers and small business owners in managing their businesses.

Product Updates

  • EMAIL: Litmus announced new capabilities to help boost efficiency and collaboration across the entire email workflow, and includes enhancements to both Litmus Builder and Litmus Proof.
  • WEB DEVELOPMENT: AudioEye unveiled ‘Issue Reporting’ to help companies continuously detect, track, and monitor accessibility issues on their websites.
  • CX: Kustomer unveiled a wide range of new platform enhancements for chat, social and SMS customer service that will help brands meet the increased volume of customer service needs for this year’s holiday shopping season.
  • PRODUCTIVITY: ClickUp announced the launch of Whiteboards, giving users the ability to collaborate in real-time, and turn ideas into actions, along with major updates to Docs that include new organizational and customizable features.
  • SM MONITORING: Sprinklr introduced Sprinklr AI Studio, a new capability in Sprinklr Modern Research that empowers users to easily create and customize AI models without writing code.

Acquisitions

  • VIDEO: Vimeo announced agreements to acquire interactive and shoppable video platform WIREWAX, and enterprise video creation suite Wibbitz, that together will bring proprietary technology and products to Vimeo’s all-in-one video solution.
  • EMAIL: Litmus announced the acquisition of Kickdynamic, an AI-driven content automation solution that will help expand Litmus’ portfolio of email marketing solutions to include Kickdynamic’s dynamic content automation and AI-driven product recommendations.

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