New Tools in Contact Center Systems, Video Creation, Podcasting, and Productivity

What's New

New Products

  • CONTACT CENTER: Kore.ai launched SmartAssist, an end-to-end AI-native Contact Center as-a-Service that accurately responds to the most sophisticated conversations across voice or digital channels, and automatically escalates conversations to live agents with seamless contextual continuity to move conversations forward.
  • CONTACT CENTER: 8×8 announced 8×8 Frontdesk, a new eXperience Communications as a Service for high volume call handing that enhances productivity and personalizes engagement for a hybrid work environment.
  • VIDEO CREATION: Wondershare launched Wondershare Anireel, animated video editing software with rich elements and scenes to help animated video creators easily edit and produce an impressive video.
  • PODCASTING: PodcastSOP launched as project management software designed for podcasters to manage the workflow that goes into releasing upcoming episodes of their shows.
  • PRODUCTIVITY: Dropbox lifted the lid on Dropbox Capture, an all-in-one visual communication tool that helps team members share their work and ideas asynchronously, so you can clearly say what you mean without scheduling anything.
  • PRODUCTIVITY: Ledger launched an all-in-one team management tool that helps you easily manage your projects, discussions and team in one place, without app switching.

Product Updates

  • CONTACT CENTER: Talkdesk introduced Talkdesk Phone, a modern cloud business phone system that brings together business communications and contact center applications onto a single platform for better support in today’s hybrid workforce.
  • CDP: Amperity announced new features to its CDP platform that help brands deliver personalization at scale, with the ability to accurately identify, predict, and connect with customers in an ever-evolving consumer landscape.
  • CDP: Blueshift announced the next evolution of its AI-Powered SmartHub CDP with the launch of its new App Hub and next-generation Omnichannel Journey Builder, both of which enable brands to seamlessly orchestrate marketing and CX touchpoints together.
  • PODCASTING: Casted announced the addition of Casted Video to their podcasting platform which offers robust video functionality to enhance customer experience and engagement, and allows customers to manage audio and video assets together.
  • CONTENT MARKETING: Uberflip announced Enrichment, an enhanced offering within Uberflip Analytics that provides deeper insights into the buyers that are consuming your content.
  • SMS: OneSignal announced new robust SMS capabilities as part of its multichannel customer engagement platform, enabling users to easily combine push and SMS, and optimize follow-up messages based on how users engage with your messaging.
  • PR: Apple introduced new engaging and collaborative features to its Keynote app, including the ability to show a live camera view of the presenter directly in slides, and a multi-presenter control option.
  • OMNICHANNEL: Doxim announced the addition of Interactive Video to its CCM platform, giving clients the ability to provide personalized digital customer experiences, such as interactive statements, bills, policies, or reports, that offer visual engagement and real-time interactivity.
  • ADVERTISING: Xandr launched its Premium Video Catalog that provides access to over 1,400 always-on, one-to-one video and connected TV deals across devices, content categories, formats, and app types, and over 2,500 off-the-shelf audience deals spanning demographic, viewership behaviors, and household attributes.

Acquisitions

  • INTEGRATIONS: Semarchy announced its acquisition of flexible data integration technology company Stambia, and will extend the Semarchy xDM Data Hub platform with comprehensive data integration capabilities through Stambia’s Data Integration Platform, which will now being sold under the name xDM Data Integration (xDI).
  • CDP: Terminus announced its acquisition of B2B CDP platform provider Zylotech and launched the Terminus Customer Data Platform to improve the accuracy of B2B go-to-market data.
  • EMAIL: Sinch announced that it has entered into a definitive agreement to acquire Pathwire, the cloud-based email delivery platform, and together will offer a product set across messaging, voice and email, that empowers businesses and developers to craft an unmatched, digital, customer experience.

Leave a Reply