New Tools in Podcasting, Customer Service, and eCommerce

What's New

New Products

  • PODCASTING: Callin launched as a new Social Podcasting app where users can create, discover, and consume live and recorded audio content all in one place.
  • CUSTOMER SERVICE: eGain announced the availability of eGain Knowledge Hub™, their one-stop knowledge management solution for the digital-first, remote-first era that helps to eliminate chaos from islands of knowledge and customer context.
  • eCOMMERCE: Productsup announced the launch of their new platform that provides a single solution to effectively manage product information value chains and their constant feedback loops, enabling manufacturers, brands, retailers, and service providers to turn complexity and constant change to their advantage.
  • eCOMMERCE: Infosys launched Infosys Equinox to help enterprises securely deliver hyper-segmented, personalized omnichannel commerce experiences for B2B and B2C buyers, and offer unprecedented flexibility for enterprises to pick and choose out-of-the-box microservices and pre-built experiences to build curated digital journeys that enhance their digital commerce or launch it grounds-up in a matter of weeks.

Product Updates

  • ANALYTICS: Tableau unveiled new data and analytics platform capabilities that will help customers advance their digital transformations by empowering everyone in an organization with trusted and governed data, driving greater success with data and analytics at scale and better business outcomes.
  • RETAIL: Creator by Zmags announced the launch of new technology that enables marketers to go from design concept to live interactive digital experience more easily than ever before.
  • CUSTOMER ENGAGEMENT: Exchange Solutions announced the launch of a new, modular, SaaS based offering called Promo Enhance that provides retailers with the opportunity to enhance loyalty program performance, without having to replace an existing loyalty platform.
  • PRODUCTIVITY: Google announced a series of updates across Workspace, including enhanced search, Meet calling, and live-translated captions in Meet, as well as new all-in-one video conferencing devices for Meet from Logitech and Avocor.
  • ADVERTISING: Pencil released a free creative AI dashboard and an Instant Predictive Audit (IPA) that can analyze thousands of Facebook and Instagram ads to generate new ideas and predictions for eCommerce and SME advertisers.
  • CONVERSATIONAL: IBM announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel, as well as a new agent app designed to enable a seamless hand-off to a live agent while maintaining the conversation’s context.
  • SMS: SlickText launched a new Workflow solution that automates sequences that can be used by brands in providing a unique and highly personalized texting experience with consumers based on behavior and enables marketers to implement complex, intent-driven conversational sequences.
  • PR: Muck Rack announced the launch of their expanded database of print content, which enables PR teams to view, monitor, share and analyze earned media published in print.

Acquisitions

  • RETAIL: Sitecore announced the acquisition of Reflektion, an AI-powered digital search platform that understands and predicts patterns, context, and needs in order to convert shoppers into buyers, and together will enable Sitecore to engage, educate, and empower shoppers to make purchase decisions faster – increasing buyer confidence, long-term revenue, and overall customer satisfaction and loyalty.
  • PHOTOGRAPHY: Shutterstock announced the acquisition of online graphic design and image editing platform PicMonkey and will further empower Shutterstock’s customers, regardless of their skill level or expertise, to create beautiful, best-in-class content with efficiency and ease in just a few clicks.
  • DAM/PIM: Acquia announced that it has agreed to acquire Widen, a cloud-native maker of DAM and PIM software, and will enable marketers and website builders to create richer and more distinctive customer experiences using Acquia Open Digital Experience Platform (DXP).
  • LIST DEV: ZoomInfo announced it has acquired data orchestration and revenue operations automation company RingLead, and together will enable companies to streamline and execute data-driven go-to-market motions at scale based on high-quality, actionable data.
  • VIDEO CREATION: Microsoft announced the acquisition of in-browser video creation platform Clipchamp that will empower creators to create, edit and build high quality videos of their choice to suit different personal or professional needs.

Leave a Reply