New Tools for Customer Experience, eCommerce, Privacy and Intelligence

New Products

  • CX: Salesforce announced Loyalty Management, a new product that will allow companies to provide a more personalized consumer experience, grow their loyalty programs and help increase business value by creating lifelong loyal customers.
  • eCOMMERCE: Lightspeed announced the launch of the Lightspeed Supplier Network so SMBs can easily adopt a demand-focused inventory model in order to remain flexible.
  • PRIVACY: OneTrust launched Vendorpedia Questionnaire Response Automation to help organizations automatically answer security, privacy and due diligence questionnaires from customers. 
  • MARKET INTELLIGENCE: Technology intelligence company HG Insights launched a new market intelligence product that will help B2B companies improve their go-to-market performance.

New Features

  • CMSdotCMS has announced improvements to their user experience and greater support for their non-technical users using the NoCode tools, allowing users to create and deliver digital experiences for any device.
  • MESSAGING: Mobile marketing platform Adva Mobile Corporation, that allows creative artists to engage with their Fans, added a new one-to-one text conversation feature, Adva Mobile to enhance Fan engagement.
  • VIDEO: Provider of secure remote connectivity solutions, TeamViewer, announced TeamViewer Meeting where clients can start one-click meetings in addition to also receiving the highest standards of security and encryption. 
  • EMAIL: Match my Email extends its email integration service with the release of a new Calendar Sync Module for Office 365 and Salesforce.
  • COMMUNICATIONS: Vyopta, Collaboration Intelligence provider announced the addition of real-time quality monitoring for Cisco Webex Meetings, that will also help to manage hybrid remote and in-office collaboration. 
  • eCOMMERCE: Provider of cloud-based e-commerce solutions ChannelAdvisorannounced platform enhancements created to optimize retail product content and increase the efficiency of operations. 

Acquisitions

  • DIGITAL CONTENT: People-first Digital agency Click Rain and visual content firm Lemonly have joined forces and will operate as sister companies to expand their services and broaden their reach.
  • ENGAGEMENT: Hootsuite acquired Sparkcentral, a customer engagement tool that enables one-on-one messaging via social channels to enhance and connect all aspects of the customer care workflow. 
  • DIGITAL TRANSFORMATION:  Salesforce.com consultancy 7Summits has been acquired by IBM to deepen their consulting expertise and drive digital transformations for salesforce clients.
  • PPM: Planview has announced it will be acquiring Clarizen and Changepoint, enterprise Project Portfolio Management providers, that will provide a much needed unique platform that enables organizations to better collaborate, deliver, and thrive in the world of working digitally.

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