New Tools for Product Management, Video & Collaboration

New Products

  • ANALYTICS Dun & Bradstreet released Buyer Intent, a new tool leveraging machine learning to identify in-market audiences.
  • BUSINESS MANAGEMENT Salesforce launched Service Cloud Workforce Engagement, enabling managers to organize an entire remote workforce.
  • MESSAGING Gupshup has launched GIP, an IP-based messaging channel for customer communications.
  • ANALYTICS TeamSupport has released TeamInsights, a tool to measure customer support performance. 
  • TARGETING Accudata launched NextGen Behavioral Targeting, an advertising solution enabling marketers to serve ads based on consumer search behavior.
  • ANALYTICS Share of Search is an analytics solution from Ideoclick for consumer packaged goods (CPG) brands seeking to find consumers on Amazon.

New Features

  • CRM ResponseCRM users can now test multiple variations of a campaign before it is  launched.
  • VIDEO StreamGear launched its VidiMo Show live streaming production app, designed to let any smartphone user stream video.
  • CRM Full Circle Insights has added Product Dashboards to its Digital Source Tracker, enabling marketers to match digital offers to buyer actions.
  • CX Verint Systems updated its Experience Cloud, a customer experience platform, with new digital behavior analytics.
  • SOCIAL Snapchat’s new feature, Spotlight, enables creators to upload original work to be eligible for a share of the revenue generated.
  • ADVERTISING Basis, the DSP from Centro, has new features to automate workflow on ad serving, analytics and more for omnichannel campaigns.
  • PERSONALIZATION Omnichannel personalization platform Clinch has added real-time shoppable video ad units so marketers can move customers closer to purchase.
  • ADVERTISING MediaOcean updated its Scope platform for omnichannel advertising within closed ecosystems. It now includes tools connecting linear TV audience intelligence with CTV and closed ecosystems like Facebook.


  • SALES Social and digital sales engagement platform Grapevine6, was acquired by Seismic, a sales enablement vendor. The acquisition will result in a new, integrated offering called Seismic LiveSocial for sales and client-facing teams.
  • PRODUCTIVITY Salesforce announced it will acquire Slack, giving the CRM giant an entry into the project management and collaboration space.
  • CRM Facebook announced it plans to acquire omnichannel CRM startup Kustomer.
  • BUSINESS AUTOMATION ServiceNow, vendor of business automation tools, is acquiring Element AI, startup developing artificial intelligence technology for companies.
  • eCOMMERCE Internet services vendor Rakuten completed its acquisition of Fillr, an intelligent autofill service, strengthening its eCommerce tools. 

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